At Mollie, we’re on a mission to make payments and money management effortless for every business in Europe.We started 20 years ago when we launched a more direct, affordable way for companies to get paid. That provided an alternative to the frustrating, overpriced solutions that banks offered at the time.
Today, we serve more than 250,000 businesses across Europe with an all-in-one solution that simplifies payments and money management. And we’re a 850-strong team of product, finance, support, commerce, and engineering specialists working across Europe – from Lisbon to London
Your opportunity:
One of the crucial points for our growth is the quality of service we provide to our customers. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. In our mission to make our support even better, we are expanding our support team to our Lisbon office where we are looking for an English speaking Business Support Specialist proficient in another European language (preferred Italian or French or German). You will be working alongside our Customers Support teams based in Maastricht and our headquarters in Amsterdam.
As a Business Support Specialist, you’ll go the extra mile to make sure our customers can run their businesses effectively. When they have a problem, we listen, enable and empower.
What you'll be doing:
You will be the first point of contact for many of Mollie’s customers and will provide support through a range of channels, including live messaging, email & phone
You support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup
You contribute to improving the customer experience by providing feedback and innovative solutions
You continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teams
You consistently demonstrate eagerness to reach your targets and you have an eye for upselling services
You will play a crucial role participating in the growth of new markets working closely with Go to Market teams
What you'll bring:
You have a positive, can-do attitude!
You speak fluent English and are proficient in another European language (preferred Italian or French or German)
You thrive in a high performance environment with a ‘work hard, play hard’ culture
You are a natural problem solver, able to quickly understand problems and identify solutions
You have affinity with technology and payment solutions (knowledge of the eCommerce market will be a plus)
You are available to work full-time in a hybrid setup
A commercial mindset, or experience in continuous improvement is a plus!
Extra perks:
Lunch vouchers
Competitive salary
Well being budget EUR 80 per month
Public travel allowance EUR 40 per month
A bonus based on your performance once a year
Fully paid health insurance
Working from our beautiful office in Lisbon on office days
Various internal training programs and growth opportunities
