This position will be responsible for meeting the Risk and Moderation demands. This means, as Global Operations Specialist, you will review & moderate advertisements entering the TikTok platform. By doing so, this will mitigate any risk to our community by supporting advertisers proactively, and effectively addressing violations of MI Policies.
Main Responsibilities:
1. SOP Clarification and Training:
- Work with the BPs to clarify and eliminate ambiguities in the requirements/SOPs
- Provide simplified and straightforward tasks to labellers
- Deliver training to labellers for complex requirements
- Quality Improvement and Assurance:
- Constantly monitor and review the quality of the labelled data
- Identify the root cause of any issues and take appropriate remedial actions such as simplify or disambiguate the SOPs or provide additional training
- Identify opportunities or areas for improvement for key metrics and propose experiments to support initiatives
2. Project Management:
- Ensure timely delivery of projects
- Coordinate effectively with key stakeholders
- Provide project visibility and progress updates to stakeholders through data
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