About the Role:
As a Villa Manager/Head Housekeeper, you will be responsible for maintaining the impeccable standards of cleanliness and order throughout the property, ensuring each villa exceeds guest expectations. You will lead, train, and motivate a team of housekeeping staff, working closely with other departments to deliver a seamless and luxurious guest experience. Additionally, you will host and welcome villa guests, maintaining a highly professional and courteous approach to foster positive relationships and ensure guest satisfaction.
Your responsibilities:
- Oversee daily housekeeping operations, ensuring flawless cleanliness and maintenance of all interior and exterior areas;
- Villa with potential for occupancy of up to 12 guests;
- Lead, train, and inspire a team of up to 8 housekeeping staff;
- Implement and monitor cleaning standards and procedures in line with luxury hospitality expectations;
- Ensure the consistent application of standards across all areas, adhering to the established SOPs for cleanliness and guest service excellence;
- Coordinate with maintenance and other departments to ensure timely repairs and upkeep;
- Conduct regular quality inspections and provide feedback and training to uphold superior standards;
- Manage inventory of cleaning supplies and linen, ensuring cost efficiency;
- Support guest requests for special cleaning services or personal preferences with discretion and professionalism;
- Promote a culture of safety, hygiene, and efficiency within the team;
- Maintain confidentiality and uphold the privacy and discretion required in a luxury private villa environment.
Your qualifications:
- 2 to 4 years of proven experience in a senior housekeeping or butler role, preferably within luxury hospitality Villas, or private estates;
- Strong leadership and team management skills;
- Excellent knowledge of cleaning chemicals, procedures, and safety standards;
- Fluent in English and Portuguese;
- German language skills are a plus;
- Exceptional attention to detail and organizational skills;
- Valid driver’s license.
What we Offer:
- A meaningful career opportunity with a world-class hospitality brand;
- Tailored training and continuous professional development;
- Integration into a prestigious company within the Leading Hotels of the World;
- A diverse, supportive, and inspiring team environment.
We believe in the power of people. If you’re passionate about service and ready to elevate the guest experience, we’d love to hear from you.
Passionate about people
