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Technician Application Support

BNP Paribas
Lisbon
Full time
há 3 dias

About the job

    The Technician Application Support’s mission is to provide technical and functional support to users of the banks several applications. Usually this position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolution

Your Main Activities Are

    Perform support and analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts coordinating with the Bancs Euro Asia Production Support team any change or any query that might appear
    Follow up the monitoring dashboards ensure that all the application flows are as expected
    Communicate with users the incidents in due time
    Follow up any critical user request ensuring that the impact is reduced to the minimum possible
    Ensure a smooth follow up of all technical processes (WebSphere, Java, MQ, CFT/SFTP)
    Manage incidents according to Service Delivery / ITIL Standards, and in coordination with other teams, including production/infrastructure teams
    Availability to perform On Call Duties / Weekend interventions on a rotational team basis

Profile and Skills to Success

    Bachelor’s Degree in Information Technology / Computer Science or related
    At least 3 years of experience in Information Technology or similar
    Advanced level of English, both written and oral
    Ability to collaborate / teamwork
    Client focused
    Resilience

#LI-Hybrid

Why joining BNP Paribas?

  • Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

  • Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

  • International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

    Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
    Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
    Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
  • Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

  • Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

  • Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
(Opens in a new tab)
  • Please note that only applications submitted in English will be considered.
  • In case you are selected for this role, further documentation will be requested to support your hiring process.
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