We are looking for a Application Support (2nd/3rd Line) to work hybrid in Lisbon who’s eager to embark on an exciting new opportunity!
Apply here:
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About KWAN
We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.
What is this challenge about:
- Provide 2nd and 3rd line application support;
- Participate in the automation of operational tasks;
- Monitor and control service levels (SLAs);
- Identify and resolve issues, and implement monitoring solutions;
- Communicate with technical and functional teams;
- Create and maintain support documentation and internal knowledge base;
- Analyze and improve internal processes and tools;
- Investigate and resolve incidents and problems;
- Support service operations and develop tools/processes to improve service management.
Does it sound exciting? Apply now!
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What we are looking for:
- Degree in Computer Engineering or similar field;
- 2+ years of experience in operations or application support;
- Experience with SQL / MySQL;
- Comfort in UNIX/Linux environments;
- Scripting languages: KSH, Bash, Python, Perl;
- Solid understanding of networking concepts (TCP/IP);
- Experience with REST APIs;
- Hands-on with UNIX/Linux system operations;
-
Knowledge of
ITIL framework; - Experience with version control tools (e.g., Git/GitLab);
- Knowledge of Ansible (playbook creation & automation);
- Experience with Grafana (dashboard creation & alerting);
- Familiarity with ELK Stack, Logstash;
- Knowledge of IT best practices standards/tools (ITIL, ISO20000).
Do you meet most of the position requirements? Then grab this opportunity and apply now!
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What we offer:
A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
An empowering and respectful work culture enriched with social and learning events.
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.
A relocation package and visa sponsorship for all our international hires.
Some Words From Our Colleagues:
“At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.”
— Luis Caldeira, DevOps @ KWAN
Grab this opportunity, apply now!
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Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/502056/application-support-2nd-3rd-line
