What you can expect
As a Support Specialist, you will provide support to customer’s online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).
You will need to be able to work in a changing and information sensitive environment, following standard PCI and GDPR policies. This role combines a wide range of responsibilities aimed at enhancing the overall customer experience.
Are you passionate about delivering exceptional customer service? We are looking for a dedicated Customer Experience Specialist to join our team. Apply!
You will need to be able to work in a changing and information sensitive environment, following standard PCI and GDPR policies. This role combines a wide range of responsibilities aimed at enhancing the overall customer experience.
Are you passionate about delivering exceptional customer service? We are looking for a dedicated Customer Experience Specialist to join our team. Apply!
What you'll do
- You will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other CSR’s, and other internal departments;
- You will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base;
- You will handle sensitive and classified information throughout the day, requiring special attention to maintain the project’s values and compliance standards.
What you'll need
- Fluency in English (minimum C1);
- Strong communication skills, empathy, customer focused and maintain a professional attitude;
- Ability to work in a sensitive and classified information environment;
- Team spirit and ability to work in a challenging changing environment;
- Excellent telephone/email manner, interpersonal and communication skills;
- Highly motivated and organized;
- Ability to use discretion and work on own initiative (with minimum supervision);
- Very good accuracy and attention to detail;
- As this job is direct relation to order volume schedule flexibility is required;
- Experience in SAP and Back-Office work is an advantage; otherwise, we can help with that.
Benefits
- Work location: Lisbon – one of the best and sunniest places to live in Europe;
- Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
- One flight per year to your home country (within Europe);
- Health insurance from day one in the company;
- Ongoing certification and training opportunities;
- Meritocratic environment;
- Employees empowerment and value;
- Refer a Friend Program with attractive incentives;
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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