Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As a Senior IT Specialist based in the Lisbon office, you will play a pivotal role in ensuring operational excellence, providing high-quality 1st and 2nd line technical support, and driving innovation through IT project involvement. You will be a key team member in a regional and global context, contributing to BCG’s continuous improvement and digital enablement efforts. You’ll interact with local and international teams, resolve end-user technical issues, and ensure alignment with global IT policies and best practices.
Key Responsibilities:
Technical Support & Operations
- Provide onsite and remote support for various platforms (PC, Mac, iOS, etc.)
- Support and troubleshoot Microsoft Windows, Mac OS, Microsoft Office, VoIP, Active Directory, SCCM/imaging software, and cloud file-sharing services
- Handle LAN/IP networking issues using structured approaches such as the OSI model
- Monitor, maintain, and document IT asset inventory and hardware tracking
- Support and manage video conferencing tools, Cisco, Poly, Neat, Zoom, MS Teams, WebEx, etc.
- Handle ticket logging and escalation using Service Now
- Assist with user profile configuration, laptop setup, and data migrations
- Ensure local infrastructure is well maintained and up to date
- Coordinate with vendors and third parties as needed
Project & Concept Implementation
- Work on locally and globally driven IT initiatives and projects
- Translate user requirements into scalable IT solutions
- Develop and introduce innovative IT concepts in alignment with business needs
- Contribute to the planning and rollout of new technology deployments
- Leverage emerging AI technologies and automation frameworks to streamline incident resolution, optimize IT service delivery, and proactively identify system issues before they impact users
What You'll Bring
Required Qualifications:
- University degree in IT, Computer Science, or equivalent experience
- Minimum 3–5 years in an IT support or systems role
- ITIL Foundation certified (v3 or v4)
- Strong knowledge of Microsoft technologies, networking, and cloud infrastructure
- Familiarity with tools such as Trello and Slack is a plus
- Basic scripting and database management skills
- Exposure to project management or relevant certifications is advantageous
Core Competencies:
Customer Focus
- Strong customer service orientation with a “first-time fix” mindset
- Proactively resolves issues with a sense of urgency and professionalism
- Communicates clearly and empathetically, both in writing and speech
Communication & Collaboration
- Able to explain technical concepts to non-technical users and leadership
- Comfortable interacting with both junior and senior staff
- Effectively communicates with virtual and global teams
- Receives and provides balanced, honest feedback
Work & Problem Management
- Highly organized, able to prioritize and manage tasks under pressure
- Takes initiative, demonstrates flexibility, and meets tight deadlines
- Recognizes limitations and escalates appropriately
- Exercises sound judgment and initiative independently
Team & Leadership Attributes
- Reliable team player with a cooperative and respectful attitude
- Role model for integrity, patience, and professionalism under stress
- Maintains confidentiality and complies with BCG’s values and information protection standards
Additional info
- This role may require occasional travel across BCG Iberia offices
- Some lifting/moving of IT equipment is expected
- A mobile phone will be provided
- Shared office space
*Note: This job description reflects the primary duties and responsibilities for this role, but it is not exhaustive. Tasks may evolve with the needs of the business.*
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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