Job Description
MAIN RESPONSIBILITIES of this Position:
Follow the processes to maintain data quality in key systems
Seek and gather accurate information to fully support customers
Key Areas of Responsibility
Processing all Customer Master Data inputs and changes
Accountability for managing the administration of all customer-related data
Ensuring that service quality levels fully meet expectations
Identifying and communicating gaps, queries, and errors
Maintaining a high standard of customer service
Supporting improvement programs
Informing Team Lead of any issues or opportunities with existing activities
Special data related projects as assigned by management
Competencies
School Education: High School Completed
Strong computer skills including basic knowledge of Microsoft office tools / Intermediate knowledge of Excel
English Level B2
Has history of working in a Multinational & cross-functional, collaborative team environment
Understanding of customer administration matters for different countries
Soft Skills
Has a proactive, “take-charge” work ethic, showing ambition and a drive to succeed
Excellent team player. Able to work well within the own team, as well as building strong relationships with all other internal and external stakeholders
Accountability towards the performance of the team
Excellent communication skills - Verbal and Written
Strong ability to meet KPI's defined
Strong ability to work under pressure
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
