ABOUT US
Indie Campers is the leading campervan platform, dedicated to making road trips accessible and unforgettable for everyone. Our mission is driven by innovation, a strong product, and an unwavering commitment to our customers. By prioritizing a seamless booking experience and delivering high-quality road trips at competitive prices, Indie Campers has become the go-to choice.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a diverse and continually expanding range of road trip options: from short-term RV rentals to long-term campervan subscriptions, and even the opportunity to purchase one of our vehicles.
Our goals are ambitious, and we set high standards in everything we do, embracing challenges that push us to innovate and excel. We are dedicated to growing our team with talented individuals who share our enthusiasm for creating exceptional travel experiences, a strong ownership sense, and our commitment to operational excellence.
THE ROLE
As a Sales Fulfillment & After-Sales Agent within the RV Sales team at Indie Campers, you will own the customer experience from the moment a sales contract is signed until all post-sale matters are resolved. You’ll be the main point of contact for the customer after the sale, coordinating delivery appointments, managing all vehicle documentation and legal requirements, and handling any after-sales claims with care and professionalism.
You’ll work closely with internal departments to ensure that each vehicle is delivered legally, on time, and with no pending issues, while also being ready to support the customer in case of any problems that may arise after delivery.
WHAT WILL YOU WORK ON?
- Act as the customer’s primary point of contact after the sale is closed.
- Coordinate vehicle delivery scheduling, ensuring all steps are aligned and completed.
- Manage the complete sales fulfillment process, from documentation to legal registration and insurance.
- Handle and resolve after-sales claims with empathy and efficiency.
- Monitor and improve two key KPIs:
- Work with internal teams (Assets, Finance, Legal, Operations) to coordinate each delivery and resolve issues.
- Maintain proactive communication and follow-ups to ensure process completion.
WHO ARE WE LOOKING FOR?
- Background in Hospitality Management, Business Administration or similar.
- Exceptionally organized and detail-driven.
- A strong communicator, capable of navigating internal priorities and customer expectations.
- Customer-focused and calm under pressure, especially when solving post-sale issues.
- Able to multitask and prioritize across multiple ongoing cases.
- Experience in sales operations, vehicle processes, or customer-facing coordination is a plus.
- Fluent in English (additional languages are a plus).
Are you ready to Go Indie?
