Position description:
- Full time job (8 hours a day and 5 days a week- total of 40 hours per week)
- No previous experience is required. You will have a complete training provided by certified instructors
- Availability to work on 24/7 rotative shifts
- Easy and fast recruitment process
About the project:
It is for a worldwide renowned social media company.
Your new employer:
A worldwide renowned outsourcing company that provides services of customer and technical support and is one of the fastest growing companies in Europe. This job offer will be a great opportunity to be part of its excellence team, in an amazing country
Some of the position’s requirements and responsabilities:
- Fluency in Russian and English (C1 level minimum) and English (B2) Provide timely and high-quality support for tech products to a diverse, global user base. This scope covers the clear and operational framework that drives our support performance, ensuring agile, efficient, and high-quality customer interactions.
Key Responsibilities:
Handle incoming support inquiries– via email and chat – with efficiency and accuracy.
Adhere to standard operating procedures (SOPs) to resolve issues and escalate complex cases as necessary.
Maintain adherence to established service level agreements (SLAs) and quality standards.
Participate in regular training, coaching, and performance reviews to continuously improve service quality.
What you will be offered:
- Salary of 1000 euros gross x 14
- Complete paid training by certified instructors
- Private health insurance after contract signature
Important notes:
Please submit your CV in English and include full name, phone number and personal email.
A work permit for Portugal or EU residence card is mandatory upon application.
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Job Type: Full-time
Pay: 1,000.00€ per month
Application Question(s):
- Do you have a residence card for Portugal/Manifestação de interesse?
- Are you available to work on 24/7 shifts?
Application Deadline: 17/08/2025
Expected Start Date: 21/08/2025
