Job Title: Renewals Specialist, EMEA (Italian Speaker)
Location: Lisbon, Portugal (on-site)
Contract: Full-time, Permanent
About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
About the Role
This position will report to the Manager, Renewals Specialist, EMEA and will be part of a team responsible for maximizing the renewal rates of our small business subscription customers in EMEA. This will require cross-functional engagement across multiple teams within Cyncly.
The successful candidate needs to have a successful track record in a customer facing role, in either an Account Management or Customer Success function, with demonstrated experience in increasing customer satisfaction and achieving retention targets. The candidate will also be responsible for ensuring the efficient execution of churn and dunning processes.
Key Responsibilities:
- Interacting with customers before and after their renewal date to secure their renewal.
- Ensuring that churn and dunning processes are executed effectively and accurately.
- Identifying upsell / cross-sell opportunities for the EMEA Sales team.
- Maintaining CRM data integrity by recording and updating all opportunities and touch points.
- Addressing and resolving customer complaints.
- Working with cross-functional teams to improve overall customer satisfaction.
Key performance indicators include:
- Monthly renewal and dunning rates for EMEA customers.
Required experience and qualifications:
- The Renewals Specialist, EMEA will need to have strong interpersonal skills, have prior experience in a Sales or Customer Success role, be empathetic and have strong listening skills, be a team player, and a strong sense of ownership over their work.
- Bachelor’s degree preferred.
- Fluent in English and Italian
- 1+ years’ experience in a customer facing role (Customer Success or Account Management).
- Track record of hitting and exceeding renewal targets.
- Working knowledge of using CRM (Salesforce).
- Industry knowledge is preferred but not required.
Working for us
At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.
You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.
That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us!
