Hybrid for Portugal residents
We are looking to hire a Product Operations Specialist to join the ONE team at our new Portugal office located in Guia, Albufeira. Our ideal candidate is someone willing to roll up their sleeves as both an individual contributor and team collaborator to provide operational excellence across our travel product verticals. The primary focus of this role is to work closely with Scottsdale’s Supplier & Product Operations team to execute back office functions and standard operating procedures necessary to support our suppliers and marketplace products to ensure that our end users have a positive and seamless booking experience.
What You Will Do
- Work closely with Product Owners and other internal stakeholders to complete operational tasks, including reporting, analysis, data entry, and processing booking requests, modifications, and cancellations.
- Engage with external suppliers to facilitate requests and gather information necessary to achieve the ask
- Proactively follow up with management daily or weekly on task progress and completion status of delegated assignments
- Escalate inquiries, issues, and concerns to internal management in a comprehensive and timely manner
- Skillfully troubleshoot common product or service issues and offer effective recommendations to management
- Update standard operating procedures and related documents as needed
- Embrace additional responsibilities as assigned to contribute to the team's success.
- High School Diploma or equivalent educational background and/or experience
- Demonstrated experience of 1-3+ years serving in an operational/administrative capacity
- Excellent communication skills with the ability to read, write, and speak English fluently
- Exceptional phone communication skills, coupled with active listening abilities
- Proficiency in using Microsoft Office Suite and adept at navigating various computer programs
- Skilled in working with standard operating procedures and adhering to best practices
- Act with a sense of urgency to ensure on-time and on-quality delivery of tasks, processes, and reports assigned
- Highly organized with careful attention to detail
- Ability to multi-task complex scenarios with ease
- Flexibility and the willingness to adapt to meet the needs of the team
Schedule
- Afternoon/Evening schedules to align with US operational hours
Office Location
- Guia, Albufeira 8200
- Periodic site visits required as scheduled by management
Benefits
- Meal card allowance
- Insurance
- 13th & 14th Paycheck (or as the option of "Duodécimos")
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
About ONE
Welcome to ONE! While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world’s most respected brands in the travel, finance, entertainment, technology, education and retail industries, we’re a leader in the loyalty travel solutions space.
Join us and get ready to grow with us! Our passionate and talented team members encourage a collaborative work environment where ideas and innovation have no limit. We’re always looking for awesome new people to come aboard!
We hope to welcome you to the team soon!
ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
