Crossjoin Solutions, founded in 2009, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide..
We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services.
We're looking for a proactive and detail-oriented Junior IT Support Analyst to join our team.
Requirements:
High school diploma (12th grade) or a professional IT course.
Passion for technology and solving complex problems.
Willingness to learn programming and software fundamentals.
Responsabilities:
User Support: Provide first-level technical support for our team, troubleshooting issues with hardware (laptops, monitors, printers), software, and network connectivity (Wi-Fi, VPN).
Onboarding & Offboarding: Get new employees ready for their first day by setting up their accounts, configuring hardware, and installing necessary software. You'll also assist with deactivating accounts and collecting equipment when a colleague leaves.
Basic Network & Server Maintenance: Support senior IT staff with routine tasks like monitoring network performance, checking logs, and assisting with infrastructure evolution. This is a great chance to learn about our systems from the ground up.
Documentation: Create and update internal guides and documentation for common IT issues to help everyone find solutions faster.
Security Support: Act as the first point of contact for colleagues reporting suspicious activities (like phishing attempts) and assist the Information Security team with gathering information and implementing security policies.
Scripting & Automation: Help automate repetitive tasks by writing and maintaining simple scripts (e.g., in Python).
Tool Maintenance: Provide support for our internal tools, which includes troubleshooting user-reported issues and applying minor updates.
We offer:
Integration in a dynamic, goal-oriented and cooperative team;
Health Insurance extensible to the family;
Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations);
Career Plan transversal to the entire company;
Monthly gym subscription;
Team-building events.
With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.
