IT Support Technician
Req Id: 19832
Job Family: IT Operations Management
Location:
Porto, PT, 4100-136
Description:
Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.
About Us:
SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.
About Us:
SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.
Purpose
- Deliver technical assistance to end-users, ensuring smooth operations and resolving IT issues promptly to enhance productivity and user satisfaction
Responsibilities
- Provide timely technical assistance to end-users via phone, email, or in person, addressing hardware, software, and network issues to ensure uninterrupted operations. Intiate the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and system errors, to identify root causes. Install, configure, and maintain desktops, laptops, printers, and other hardware devices. Install and update software applications, patches, and drivers as needed.
- Create, modify, and deactivate user accounts and passwords. Set up and configure email accounts, access permissions, and security settings as per company policies.Maintain accurate records of support tickets, solutions provided, and hardware/software inventory. Document troubleshooting procedures and user guides for future reference.
- Provide basic technical training and support to end-users on IT systems, applications, and security best practices to enhance user productivity and awareness.
- Utilize remote access tools to provide support to off-site users, resolving technical issues efficiently and minimizing downtime.
Education
- A high school diploma or equivalent is required. Additional technical education or certification in information technology or related fields is preferred.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar qualifications are preferred but not mandatory.
- Proficiency in English is essential for effective communication with team members, end-users, and stakeholders.
- Associate's degree in information technology, computer science, or a related field is advantageous.
- Additional certifications related to IT support, such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Associate (MCSA), can enhance the candidate's profile.
Experience
- Prior experience in a technical support role or customer service position is beneficial, but not required for entry-level positions.Demonstrated experience in diagnosing and resolving hardware, software, and network issues for end-users in a timely and efficient manner.
- Proven track record of providing excellent customer service and support, with the ability to communicate technical information clearly and effectively to non-technical users.
- Hands-on experience in installing, configuring, and troubleshooting desktops, laptops, printers, operating systems, and standard office applications.
- Familiarity with remote support tools and techniques, including remote desktop software and virtual private networks (VPNs), to provide assistance to off-site users.
- Proficiency in using ticketing systems to log, track, and prioritize support requests, ensuring timely resolution and maintaining accurate records of support activities.
- Ability to maintain detailed documentation of troubleshooting procedures, solutions provided, and hardware/software inventory, ensuring transparency and knowledge sharing within the team.
- Experience in collaborating with other IT team members, including network administrators, system administrators, and developers, to escalate and resolve complex technical issues.
- Ability to quickly learn and adapt to new technologies, software applications, and support processes, staying updated on industry trends and best practices in IT support.
Functional Competencies
Analytics and reporting
IT Tools and application
Business Partnering
Business Acumen
Contract Management
Negotiation
Management of change application
Risk Management
Planning
Technical Data Management
GENERAL INFORMATION
SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.
SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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