Key Responsibilities
- New Service Discovery: Identify and prioritize high-impact opportunities that align with hotelier needs and market trends in OTA and digital distribution.
- Hypothesis Testing: Design experiments, MVPs, or service pilots to validate assumptions quickly and cost-effectively.
- Cross-functional Execution: Collaborate closely with developers, designers, and operational teams to ship tests and features at high velocity.
- Productization: Once validated, define service scope, workflows, and go-to-market plan to transition concepts into scalable offerings.
- Customer Insight Loop: Engage with hotel clients, operations teams, and support channels to gather feedback and discover pain points.
- Data-Driven Decisions: Set up measurement frameworks to evaluate experiments and refine direction based on usage, conversion, and retention metrics.
- Market Awareness: Stay close to industry trends—AI tools for travel, OTA changes, booking engine tech, meta search, and API evolutions in the hospitality ecosystem.
Requirements
- 3–6+ years of product, growth, or innovation experience in hospitality technology
- Experience working with or within PMSs, channel managers, booking engines, or other B2B SaaS tools for hotels
- Strong ability to break down ambiguous problems, run lean validation cycles, and prioritize based on signal
- Comfortable with MVPs, prototyping, and iterating in environments with limited structure
- Hands-on with tools for experimentation (e.g., no-code, analytics, survey/interview frameworks)
- Ability to communicate fluently with both technical teams and hotel operators
- Bonus: Experience building internal tools, automation systems, or ops-facing service layers
Benefits
- Paid Time Off
- Work From Home / Hybrid
- Training & Development
- Performance Bonus
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