Project details:
- Start date: 18.09
- Work in the office in Porto (Porto Office Park)
- Online recruitment & hiring process
- We’re looking for French Speakers enjoy technology, know social media, and are curious about new apps and gadgets.
You’ll be providing support for a global tech leader behind one of the world’s top AI-powered short video platforms and content services.
If you use video platforms, feel comfortable with digital tools, and maybe have some experience in customer support — this could be the perfect role for you!
Your responsabilities:
- Answer customer questions via email and chat about their tech product orders
- Give clear info about gadgets — how they work, what they do, and what they’re compatible with
- Follow step-by-step guides to solve issues like device errors, connection problems, or setup help — or pass them on if needed
- Help with questions about delivery, order updates, returns, or exchanges
- Stay on track with response time and quality goals
- Join regular training and feedback sessions to keep improving
Our expectations:
- Your French skills, both written and spoken, are strong – minimum level C2
- English at minimum B2 level
- You are a local candidate or ready to relocate to Porto
- You’re looking for an exciting role in digital video and advertising, supporting a leading global short-video platform.
- Great at solving problems and handling more complex customer issues.
Main duties:
- Start date: 18.09
- Full-time employment contract (according to Portuguese law)
- Private health insurance from day 1
- Working schedule:
-Current shifts: Monday to Sunday, 08:00–17:00 or 09:00–18:00 (5 days/week with 2 rotating days off).
-An evening shift (13:00–22:00) may be added later.
- Online recruitment & hiring process
Competetive salary and remuneration system:
- Base salary: 1000€ gross / month- base salary
- 2 extra salaries per year
- Meal allowance: €7.23 net/day (approx. €145/month) via meal card
- Transport allowance: €20/month
Apply today and Change your career with GentleWay!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
*By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer.
Type d'emploi : Temps plein
Rémunération : à partir de 1 000,00€ par mois
Question(s) de présélection:
- Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
- Your current location:
- When is the closest possible date to start for you?
- Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
- This offer is related to our client Concentrix (formerly Webhelp) Portugal. Are you okay with continuing with your application?
- Is French your native language?
- Do you speak communicative English (min B2)?
- Are you ready to work in our Office in Porto Office Park?
Langue:
- français min C2 (Requis)
- anglais min C1 (Requis)
Date de début prévue : 18/09/2025
