Project details:
- Start date: 18.09
- Work in the office in Porto (Porto Office Park)
- Online recruitment & hiring process
- We’re looking for German Speakers enjoy technology, know social media, and are curious about new apps and gadgets.
You’ll be providing support for a global tech leader behind one of the world’s top AI-powered short video platforms and content services.
If you use video platforms, feel comfortable with digital tools, and maybe have some experience in customer support — this could be the perfect role for you!
Your responsabilities:
- Answer customer questions via email and chat about their tech product orders
- Give clear info about gadgets — how they work, what they do, and what they’re compatible with
- Follow step-by-step guides to solve issues like device errors, connection problems, or setup help — or pass them on if needed
- Help with questions about delivery, order updates, returns, or exchanges
- Stay on track with response time and quality goals
- Join regular training and feedback sessions to keep improving
Our expectations:
- Your German skills, both written and spoken, are strong – minimum level C2
- English at minimum B2 level
- You are a local candidate or ready to relocate to Porto
- You’re looking for an exciting role in digital video and advertising, supporting a leading global short-video platform.
- Great at solving problems and handling more complex customer issues.
Main duties:
- Start date: 18.09
- Full-time employment contract (according to Portuguese law)
- Private health insurance from day 1
- Working schedule:
-Current shifts: Monday to Sunday, 08:00–17:00 or 09:00–18:00 (5 days/week with 2 rotating days off).
-An evening shift (13:00–22:00) may be added later.
- Online recruitment & hiring process
Competetive salary and remuneration system:
- Base salary: 1100€ gross / month- base salary
- 2 extra salaries per year
- Meal allowance: €7.23 net/day (approx. €145/month) via meal card
- Transport allowance: €20/month
Apply today and Change your career with GentleWay!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
*By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer.
Art der Stelle: Vollzeit
Gehalt: ab 1.100,00€ pro Monat
Bewerbungsfrage(n):
- Your e-mail address and telephone number are mandatory for processing your application. Please enter them here:
- Dieses Angebot gilt für unseren Kunden Concentrix (ehemals Webhelp). Sind Sie damit einverstanden, mit Ihrer Bewerbung fortzufahren?
- Wann ist für Sie der nächstmögliche Starttermin?
- Haben Sie schon einmal bei Concentrix/Webhelp gearbeitet oder waren Sie im Einstellungsprozess? Wenn ja, hinterlassen Sie bitte hier einen Kommentar:
- Dürfen Sie legal in Portugal arbeiten? Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
- Sind Ihre Deutschkenntnisse auf berufsqualifizierendem Niveau (C2-Muttersprache)? Bitte bestätigen Sie dies hier:
- Do you speak communicative English (min B2)?
- Are you ready to work in our Office in Porto Office Park?
Ausbildung:
- High school or equivalent (Erforderlich)
Sprache:
- Deutsch min C2 (Erforderlich)
- Englisch min B2 (Erforderlich)
Voraussichtliches Einstiegsdatum: 04.09.2025
