At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.
We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.
We are in search of a [insert job title] to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in [insert main purpose of the role/team].
What you’ll be doing:
- Coordinate a small group of highly skilled specialists (firmware, electronics, cloud, etc.), ensuring urgent issues are swiftly escalated and resolved;
- Work with the Monitoring Specialist to define KPIs, set up alerts, and track potential issues across the locker network;
- Oversee complex investigations, document solutions, and drive permanent fixes in partnership with Product/Engineering teams;
- Analyze recurrent issues, implement preventive measures, and feedback insights into training materials.
What you’ll bring to the table:
- Background in technical support or engineering (hardware, firmware, cloud, or IoT);
- Familiar with managing critical escalations and coordinating cross-functional “SWAT” teams;
- Ability to guide and motivate a senior technical team toward rapid, effective resolutions;
- Adept at investigating root causes and driving systematic improvements;
- Fluency in English and Portuguese (written and spoken).
Why join us?
The opportunity to join our Ops - Support team and play a pivotal role in driving efficient issue resolution, proactive monitoring, and continuous process improvements while contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry ;
A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning ;
Competitive salary and flexible benefits package, tailored to your experience and skills ;
Eligibility for performance-based bonus, tied to your results and designed to reward your impact ;
Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced ;
Portuguese Health Insurance ;
Unlimited days off (subject to manager approval).
Ready to join the revolution?
