Hi, I'm
Genevieve Moodley,
your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
Billing System Analyst is the primary Managed Service interface role for incidents/service requests/change requests and event management between CSG and a major Managed Service client. This role ensures effective communication between the client and our solution support and delivery teams for the operation of CSG software. Team members will be responsible for system monitoring and availability, technical incident triage, ticket management and communication.
We are looking for a Billing Analyst who will:
- Perform technical incident triage across multiple CSG products, including Ascendon, Xponent, DPM, and Quote and Order.
- Communicate with customers via the ITSM tool, phone, review meetings, and escalation bridges.
- Manage tickets (incidents, service requests, and change requests) through the ITSM tool.
- Monitor and manage SLAs to ensure adherence to contractual requirements.
- Take accountability for alerting and monitoring activities.
- Handle escalated tickets with high priority or those nearing an SLA breach.
- Play an active role in Major Incident Management.
- Produce performance reports for internal and external review.
Is this opportunity right for you? We are looking for candidates who:
- Hold a bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications), or a related field.
- Have a minimum of 2–3 years’ experience with system monitoring, ITSM tools/processes, and working in a customer-facing role.
- Are able to triage and engage with customers and L2/L3 teams for any functional or technical malfunctions faced in production.
- Have experience with monitoring via tools, scripts (shell/Perl), and email alerts.
- Have experience working with Unix/Linux basics and databases such as Oracle or MySQL.
- Are great communicators, both verbally and in writing, including strong reporting skills and proficiency in PowerPoint.
- Can communicate issues meaningfully to stakeholders at different levels, including those with less technical knowledge.
- Are willing to work standard business hours with on-call duties outside of hours on a rotation basis.
CSGer Perks & Benefits:
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
Accommodations:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.
Learn more about CSG Inclusion & Impact here.
Location(s):
PT.BRAGA.OFFICE
Accommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.
Learn more about CSG Inclusion & Impact here.
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