Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

A key player in the Essence Technical writer team, the Technical Writer will participate in the Product Development process as a member of the project team. You will ensure the completion and delivery of documentation, from planning to release, and you will perform writing and editing tasks on technical and business documentation, such as user manuals, installation manuals, and release notes.

Responsibilities & Deliverables:

• Collaborating with product managers, business analysts, quality engineers, and developers to understand the product and develop high-quality documentation
• Building and maintaining working relationships with project team members and coworkers to successfully complete projects and assigned tasks within required timelines
• Reviewing documentation for structure, content, technical accuracy, and style
• Reviewing legacy documentation to ensure it keeps up with current standards and guidelines
• Analyzing customer feedback on the use of documentation and preparing, delivering, and following up with improvements.
• Evaluate current content and improve those through use of latest GENAI tools and techniques.
• Learning the product functionality through discussion with subject matter experts, personal use and experimentation.
• Ability to work independently or within a team environment and handle multiple projects simultaneously.

Required Experience:

• Minimum 3 - 4 years of technical writing or equivalent experience writing customer-facing software documentation that demonstrates excellent writing skills, preferably in financial industry domains
• Experience with single-sourcing tools (such as MadCap Flare), Microsoft Manual of Style, Jira, Confluence.
Preparing content in alternate media forms (e.g. Power point presentations, videos and other collaterals for maximum usability). These will be used to supplement the documentation.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· ESG: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!