Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Overview

Mastercard is seeking a highly skilled and experienced Senior Technical Program Manager to join the Blockchain and Digital Assets Engineering team. The Technical Program Manager is an important member of our software development teams here at Mastercard.

As a Senior Technical Program Manager, you will work closely with engineering teams and other stakeholders to organize and track ongoing projects and activities, providing timely update with data and milestones, facilitating technical meetings with all groups. Proactively manages all dependencies, ensuring we meet the delivery.

Role

• Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program.
• Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, constraints, and contingency for unplanned delays.
• Secures resources, scopes efforts, outlines priorities and establishes delivery milestones.
• Proactively manage the end-to-end delivery of engineering work through the program and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions.
• Looked to as first point of contact for projects. Can communicate with confidence to senior leaders. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides right information and associated data about the state of the project to the right audience at the right time. Runs effective meetings.
• Has experience in and understands industry technologies. Understands their program, product, or technology domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team’s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details.
• Works closely with engineering team members and others to ensure that program strategy is defined and maintained.
• Nurtures good working relationships with engineers, managers, and peers.
• Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.

All About You

The ideal candidate for this position should:

• Have demonstrated experience breaking down complex problems and organizing them into actionable work that can be delivered using ScrumBan.
• Understand the business context and the associated customer use cases.
• Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
• Recognize discordant views and take part in constructive dialog to resolve them.
• Demonstrate clear and concise verbal and written communication.
• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality.
• Be proficient with ScrumBan delivery.
• Have familiarity with infrastructure, automation and cloud technologies
• Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives.
• Streamline and/or eliminate blockers.
• Be skilled at explaining technical problems succinctly and clearly to peers and leadership.
• Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders.
• Possess experience with MS Office, Confluence, Jira, and/or other comparable business tools

Location Requirement: This is a hybrid position based in Mastercard's Lisbon, Portugal office

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.