Technical Services Representative

Sherwin-Williams, founded in 1866, is a global leader in paints and coatings industry with $18 billion in sales and 140 manufacturing - distribution centers worldwide. We employ over 60,000 people across all regions embracing and celebrating our diversity. Our people are behind the strength of our success. When you embark on a career at Sherwin-Williams, we invest and support you in life + career + connection.

Create your possible with us!

The Technical Sales Representative is responsible for assisting the Area Sales Managers with calling on prospective customers/target accounts and evaluating and providing technical support to Key, New and Existing account customers.

• Ensures customer quality and service expectations are met.

• Supports customers with plant audits, trouble-shooting, general technical support and process development.

• Eliminates or reduces customer complaints.

• Helps achieve or exceed sales and margin goals.

• Helps increase volume growth.

• Communicates competitive information, new products and selling issues to Product Finishes Sales Managers

• Communicates extended product knowledge in wood, metal and plastics technology.

• Attends coatings seminars and trade shows pertinent to Product Finishes sales/marketing.

• Manages product trials at designated customer facilities.

• Supports national accounts specifications approval process.

• Maintains contact with laboratory on current technical issues.

• Works closely with Wood European Labs.

• Assists with equipment installation and various line or equipment modifications/adjustments.

• Conducts technical training seminars at customers’ facilities.

• Evaluates product complaints and decides the best way to resolve problems.

• Assists customers in preparing paint specifications to meet product applications.

• Troubleshoots on-line technical problems such as correcting batches and formulation of products.

• Advises customers of product line changes and improvements.

• Maintains expertise in product finishes equipment use and surface preparation.

• Assists customers with product inventory control/re-ordering.

• Trains customers on product knowledge and application methods.

• Assists Area Sales Managers by preparing samples, panels, etc. for presentations.

• Maintains customer technical service issues on file for follow-up.

• Engineer or Technical Industrial Paint Assistant/Higher level education in a related field

• Good understanding of, and experience in, the Portuguese industrial wood coatings market

• Technical support experience to major accounts (including auto-lines) in the coatings sectors

• Good basic knowledge of coatings technology and curing processes

• Experience with robotic, autospray, vacuum and roller coating application systems

• Knowledge of wood substrate coating technologies

• Understanding of root-cause analysis techniques

Technical/skill Requirements:

• Ability to hand-spray all major coatings technologies.

• Experience of working with automatic colour-matching systems

• Expertise in exterior joinery coatings, window design and application processes

***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.

Please read the How to apply internally guidelines before handing in your application

All internal employees when applying for a role are required to upload their updated C.V and their last 2 appraisals (which can be retrieved from HR Cloud).***

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.