Market Services Leader EUR

Family Description

General Management (GM) contains leadership, general operations, and / or management of a business unit, multi-disciplinary team or business support function. Ensures the organisation runs effectively and efficiently. Provides a bridge between strategic vision and operational readiness. Contributes to the development and implementation of the business strategy.

Subfamily Description

General Management (GMA) contains Nokia's business results, leading a unit or function. Covers provision of the strategic vision as well as overall management and ensures performance and quality of own business area or function.

 

Customer Delivery

Lead diverse Customer Delivery and Support teams in your market to deliver projects, implement upgrades, and provide high-quality support across all Cloud and Network Services solutions for communication service providers and selected enterprise customers.

Drive successful project planning and execution, from contract signing through to customer acceptance. Ensure timely delivery of milestones, high project quality, strong profitability, and excellent customer outcomes by partnering with Domain Services, Domain Delivery Leads, Engineering, Supply Chain, and Care teams.

Consistently apply Nokia processes, including SELL, EXECUTE, and DELIVER, to ensure smooth operations.

Promote and embed best practices such as Deal Assurance, Project Readiness Assurance, and Project Transition Acceptance. Oversee project costs, manage risks and changes proactively, and handle escalations effectively to deliver predictable results.

Financial and Performance Management

Revenue Management: Take ownership of market revenue targets, ensuring accurate forecasting and timely revenue recognition. Proactively manage risks and identify growth opportunities through close collaboration across Sales, Presales, Engineering, and Technical Delivery teams. Seek and develop additional business opportunities to drive revenue and improve margins.

Cost Management: Accountable for sales margins and delivering continuous improvements in baseline costs. Partner with Finance to track and address any deviations, including non-conformance costs.

Champion efficiency and productivity improvements across teams.

Build robust delivery operations and performance management practices to ensure accurate tracking of projects, effective workforce planning, and precise forecasting of costs, backlog consumption, and revenue.

Customer Focus and Engagement

Foster a customer-first culture grounded in reliability, responsiveness, agility, and accountability.

Maintain open, transparent, and proactive communication with all customers to build trust and align expectations.

Establish clear planning and governance practices to monitor progress and resolve issues collaboratively.

Drive improvements in customer satisfaction by delivering on commitments and continuously enhancing quality and responsiveness.

Business Development and Growth

Support the successful execution of the Cloud and Network Services go-to-market strategy to achieve business targets and drive sustainable, profitable growth.

Build and nurture inclusive, long-term relationships with customers—ranging from C-level executives to operational teams—to help them realize their business objectives.

Leverage customer insights to refine strategies, working closely with Sales and Presales teams in the Global Business Center to deliver solutions that create value.

Organizational Leadership

Develop and empower a strong team of end-to-end technical leaders, skilled program managers, and a capable incident management organization to effectively manage projects, incidents, outages, and continuous software improvements.

Champion enablement, training, and knowledge-sharing to ensure all team members can grow their skills and maintain a high level of competence and operational excellence.

Promote an inclusive and collaborative culture across Market Services and support functions, including (but not limited to): Global Business Unit Presales, Global Business Unit Customer Success, Domain Delivery and Care, Market Finance, Market Operations, and global support teams such as the Global Project Management Office, Critical Escalation Management, Delivery Excellence, and Delivery Assurance.
 

Your skills and experience

• High degree of independence with an ability to influence business strategy, direction and opportunities for growth and innovation. 
• An ability to extensively analyze complex multi-dimensional issues and significantly improve, change or adapt existing methods.
• A change agent, one who can quickly identify the need for change, adapts swiftly and is an effective leader of change.
• Extensive background and experience in Services delivery and Care leadership with an industry knowledge of project management disciplines.
• Graduate and/or post graduate degree in Business Management, Computer Sciences or other relevant field of study.
• Broad management experience across several functional areas or businesses.  Creative thinking skills that can meet and evolve the needs of the business.
• Operates at the senior level of the business effectively with a global mindset and in many different environments.
• Proven ability to lead global, multi-cultural and multifunctional teams with hyper focus on operational excellence and agility.
• Track record and strength in – Business performance reporting and analysis, operational excellence, business insight, interpersonal savvy, drives vision and purpose, cultivates innovation and change.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark