About the job
Ready to start a new adventure in sunny Porto? Join us in one of Europe’s most charming and vibrant cities! With its colorful streets, stunning river views, and rich culture, Porto offers the perfect mix of work and lifestyle. Whether you’re into exploring historic spots, enjoying delicious food, or working by the ocean breeze — Porto has it all.
Now’s your chance to build your career in a dynamic international environment, right in the heart of Portugal!
Join us as a Tech Product Support Specialist!
Help users from around the world with innovative tech tools! Be the friendly face behind fast, high-quality support.
Your Tasks
- Respond to support questions via email & chat
- Follow clear guidelines (SOPs) to solve issues or escalate when needed
- Stay on track with service level goals & quality standards
- Join training sessions & reviews to keep growing and improving
What We’re Looking For
- English C2
- Excellent writing skills
- Experience handling chats & support tickets
- Bonus if you’ve worked in a contact center or service team (especially for ad tech!)
- Familiar with social media and digital ads
- Great at solving problems & understanding complex issues
- Flexible and adaptable in a fast-moving environment
- Product support experience is a big plus!
What We Offer
- New and modern office.
- Full training to help you succeed.
- Relocation support (if applicable).
- We promote inter-company mobility to work at any of our sites around the world.
- Private health insurance, free after six months
- Competitive wages (14 monthly payments per year)
- Be part of a project with real impact
Location
Porto, Portugal
Job Type: Full-time