Note! that this vacancy is on site/offline.
Company: Servànt — International Furniture Showroom & Design Studio
Servànt is an international furniture showroom & design studio located in the creative neighbourhood of Santos, Lisbon. We feature world-class brands and designers working closely with you to create your perfect space.
We're Hiring: Delivery & Installation Department Manager
Location: Lisbon, Portugal
As we continue to grow, we are looking for a highly organized and proactive Delivery & Installation Department Manager to lead our delivery and installation team, manage our warehouse and fleet, and help us to exceed customer expectations and increase efficiency of our operations.
What You'll Do
- Team Leadership & Operations
- Recruit, train, and manage a team of assemblers and drivers.
- Schedule and optimize daily deliveries and installations.
- Ensure high service standards on-site, from furniture assembly to post-installation clean-up.
- Track performance, identify challenges, and implement solutions for continuous improvement.
Warehouse & Inventory Management
- Oversee the reception, labeling, storage, and release of goods.
- Conduct regular inventory checks and maintain accurate stock records.
- Monitor product condition upon arrival and during storage.
- Propose and implement improvements in warehouse logistics and space usage.
Customer Service & Resolution
- Handle service issues professionally and thoroughly, coordinating repairs, replacements, or insurance claims as needed.
- Ensure every project concludes with a satisfied client.
Fleet & Equipment
- Manage company vehicles and tools, ensuring their optimal condition and usage.
- Monitor performance, anticipate issues, and implement improvements to support operational excellence.
Continuous Improvement
- Actively propose and implement improvements across logistics, team structure, warehouse efficiency, and client service.
Who You Are
- Experienced in supply chain - preferably in the furniture industry.
- A problem-solver with strong leadership and communication skills.
- Detail-oriented, organized, and committed to excellence.
- Fluent in English and Portuguese.
What We Offer
- Collaborative team that values initiative, quality, and innovation.
- Permanent employment contract.
- Corporate car to support your daily operations.
- Real impact: your work directly shapes the client experience and company success.
Job Type: Full-time
Language:
- English fluently (Required)
- Portuguese fluently (Required)