Position Snapshot
Location: Lisbon/Braga
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time/ Hybrid mode
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
The Website Expert is an Above Market Point of Contact, supporting Nestlé eBusiness Category Leads and markets to drive and accelerate implementation and rollout of the Direct to Consumer (D2C) Strategy and help the stakeholders accelerate achieving the objectives / KPIs more effectively and efficiently, by coordinating all projects related with the business priorities.
The Website Expert is also responsible for providing regular performance and optimization reports, share best practices cross markets/categories, managing and accessing markets' requests (on tools, new functionalities etc.) and then coordinating actions with the eBusiness Category Leads to drive website optimization and efficiency.
Typically, the Website Expert will be assigned to one of the many Nestlé Business Category (Coffee, Food, Pet Care, Waters, Confectionary, Dairy, Nutrition, NHS, Nestlé Professional…).
A day in the life of...
- Supports eBusiness Category Lead(s) in implementing D2C strategies, assesses brands and market maturity (solutions, ways of working, resources, budget...)
- Advocates the implementation and usage of UX/UI Global Solutions adopted by Nestlé and Nestlé internal shared services (services and recommended tools)
- Coordinates creation of Category Master template and coordinates process of Integrated E-Business Plan market localization
- Coordinates Annual Plan market execution, managing stakeholders involved and coordinating to ensure actions and deadlines are performed and met
- Coordinates and distributes regular performance reports/best practices outline, proposing actions to key stakeholders
- Analyse the consumer funnel and bring imputs to bring conversion
- Gathers feedbacks, initiatives, and requests from markets, evaluates them and eventually share those relevant with eBusiness Category Lead
- Supports the eBusiness Category Lead and market teams with capability building, across D2C webite through training sessions and webinars
- Establishes and rolls out a governance model, processes, and ways of working with the aim of deploying the Website strategy effectively and efficiently.
What will make you successful
- More than 5 years in D2C website management, eCommerce, digital marketing or eBusiness (working with large FMCG brands is a plus)
- Proven Experience on coordinating website projects (rollout, implementations, optimizations, enhancements)
- Successfully delivery of KPIs by monitoring and pushing for improvements to markets
- Extensive knowledge of D2C website end to end process, from development to daily operations, to better coordinate the rollouts and optimizations projects
- Good knowledge in Digital Marketing
- Good knowledge in eCommerce
- Good communication skills
- Proven English skills: writing, reading, speaking
- Proven change management experience
- Team oriented mentality and attitude
- Results oriented, must be able to deal with complex organizational model and several stakeholders (namely eBusiness teams, tech partners, agencies, and markets)
What we offer
Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal Allowance Card
- Flex Benefits - At NBS you can chose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee) at the office.
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical Support available at the Office
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for International Career
