Tasks
Main Responsibilities:
- Conduct a comprehensive assessment of current processing operations, third-party services, and dependencies.
- Document existing processes, workflows, and technology usage.
- Develop a strategic vision for the future state of visa processing operations, aligning with business goals and regulatory requirements.
- Define new workflows, processes, and systems in collaboration with the client team.
- Engage with key stakeholders, including management, staff, and external partners, to gather input and ensure alignment with the new processor.
- Facilitate workshops and meetings to communicate findings and proposed changes.
- Create migration and implementation plans, including timelines, resources, and change management strategies.
- Develop and implement change management initiatives to support staff and stakeholders during the transition.
- Establish metrics to monitor the performance of the new operating model and identify areas for further improvement.
- Continuously assess and refine processes to maintain alignment with business objectives.
- Experience in card authorization, clearing, and settlement flows.
- Experience with issuer processor migration.
- Technical background or currently working as an IT architect.
- Knowledge of change management practices.
- Strong expertise in process analysis and strategic planning.
- Excellent communication and facilitation skills.
- Proven ability to collaborate with diverse stakeholders.
- Capability to develop comprehensive implementation plans.
- Proficient in establishing performance metrics.
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