Technical Claims Handler

Job Type:

Build a brilliant future with Hiscox
 

The Role

As a Technical Claims Handler you will deliver a high quality service to the Hiscox clients and their brokers; whilst maintaining and enhancing the Hiscox reputation for its claims handling service. The role will imply managing a portfolio of claims assessing the size of the claim, its potential severity and dealing with same in a proactive manner. The emphasis is on providing a deep technical expertise in claims that could have a high impact in the company, and handling fast track claims -depending on the portfolio requirements-, yet extremely customer focused, whilst managing indemnity spend. The role will also implicate providing support on other areas of the department (claims opening, correspondence profiling) as reviewing policy clauses as requested by the UW team, understanding the legal trends and take actions, and providing support in claims handling and referrals for our business in Spain.

As Claims Handler for Portugal and Spain you will report to the Iberian Claims Manager.

Key Responsibilities

• Claims Handling (80%)

• To handle a portfolio of claims for Professional and Commercial products (PI, D&O, material damages, cyber and others) in a proactive manner within set service levels and Hiscox Values, Philosophy and interest. High technical claims will be under its responsibility, depending on the portfolio grow and the department needs.
• To assess the severity of a claim and decide on the right course of action, including the involvement of experts or colleagues where required.
• To negotiate and settle claims within your authority fairly and promptly.
• Be the technical referral of the team on those claims exceeding their authority levels and referring to the claims manager those claims having a significant impact in Hiscox portfolio, and establishing technical common criteria.
• Conduct claim file reviews / audits to ensure optimal claim handling performance.
• Reviewing and cleaning the portfolio when required.
• Assuring to comply the SLA established by the claims department.
• To build relationships and gain confidence when handling claims from external parties such as brokers, external providers and internally.
• Being 100% customer and indemnity focused and comfortable with the Hiscox claims handling philosophy.
• Manage the CMS requirements with the European team.

• Administrative & Management (20%)

• Becoming an expert managing the Claims Management System (CMS) and new system AGORA.
• Claims opening and correspondence profiling.
• Give technical training to the team when required, and support to the UW when need it.
• Providing reports to the Claims Manager, the Group Claims team and the business on a periodically basis and ad hoc basis depending on specific losses or events as well as giving an overview of the portfolio of claims including key trends and issues.
• Managing the external providers, being their referral (within its claim authority), controlling their quality, and performance and expenses, and referring to the claims manager when there are deviations.

You will ideally

• Bachelor of law.
• have excellent written and verbal communication skills in Portuguese, Spanish and English are required..
• be flexible, creative, proactive and innovative - does not accept the status quo.
• be highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace of response and leadership is critical to success.
• You will have good organisational and analytical skills and the ability to work in a methodical manner and meet deadlines.
• And respectful with all stakeholders: team, brokers, customers...looking always to keep a good relationship and work environment.

Professional

• 4-5 years of experience working in a law firm and/or claims department managing professional and general liability, cyber and material damages’ claims portfolios.
• having 2-3 years of experience reviewing clauses and wordings.
• be able to fully discuss and analyse in depth, legal issues related to the management of a claim and to take decision on it within your claims authority.
• you will be able to demonstrate an understanding of what ‘customer focus’ means on a practical day to day basis, and a desire/drive to deliver this.
• able to understand the implications for the bottom line of your actions and maintaining our Claims philosophy.
• willing to grow within the company and to take on more responsibility as built trust.

Why Hiscox?

· Healthy work-life balance with our 35h/week and hybrid working system.

· Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).

· Health insurance, gym allowance, pension plan etc.

· After 5 years work 1-month sabbatical leave.

· Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture