Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.
What will be your mission?
As Front Office Shift Leader, you will be responsible for coordinating,executing and supervising the work of the Front Office team, schedules, and shifts.
What will you do?
- Carry out the daily briefing with the team on your shift;
- Prepares work instructions for the functional area, making changes and adaptations as necessary;
- Controls the presentation/uniform of the team on your shift;
- Ensures the completion of shift changes in the Front-Office, Back-Office and Lobby;
- Controls the presentation of the Front-Office, Back-Office, Lobby and Hotel;
- Plans, organizes and coordinates the human and material needs of the Front-Office;
- Participates in the organization and planning of special orders or events
What are we looking for?
- Professional experience in similar roles.
- Time flexibility
- Knowledge of English and preference for another Foreign Language (fluent in speaking).
- High School Diploma or Professional Course adapted to the role (preferred).
- Bachelor's or Degree in Hotel or Tourism Management (preferred).
- Good level of general knowledge and knowledge of the hotel's destination
- Computer knowledge: Microsoft Office, Internet, Database and specific applications for the accommodation/hospitality.- Genuine smile
- Good looking and sympathy
- Customer orientation
- Passion for service
- Professional attitude
- Teamwork
- Leadership ability
- Autonomy and Initiative
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
