Customer Operations Admin.
Based in Viana, Portugal
Fixed-term contract – Maternity Leave Replacement
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organization and do your best work with us!
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
About the role
Are you passionate about delivering excellent customer service and ensuring smooth operations? We’re looking for a Customer Operations Admin to join our dynamic team and support our external customer base. You’ll be expected to handle office tasks such as maintaining the appropriate filing system, generating and preparing reports, setting up meetings, coordinating the logistics for office events, and making office supplies arrangements.
Main Responsibilities
- Ensure the follow up of orders from external customers in close collaboration with Planning and Logistics teams
- Be in close contact with customers sending information of orders status as well receiving orders updates
- Support the Sales Team for sales to external customers
- Work with the management systems implemented in the company for order management
- Manage billing and credit notes
- Support Finance on payments
- Work in close collaboration with other departments on Service claims
- Ensure the treatment of general documentation, archive and correspondence management, as well as specific documentation like the ones for credit letters
About you
Preferred Qualifications:
- Previous customer service work experience
- Outstanding communication, team collaboration skills and ability to thrive in a multicultural, collaborative environment
- Proven proactive approach to problem solving and a strong sense of initiative
- Excellent written and verbal English (Mandatory), other European language is an advantage
- Advanced in MS Office (particularly Excel), SAP is a plus
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
