OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
ROLE
We’re seeking a Partner Implementation Lead to manage the onboarding and integration of new boutiques and brands onto the Farfetch marketplace. You’ll define optimal solutions for catalogue, order, and stock processes, ensure adoption of best practices, and coordinate cross-functional teams to deliver high-quality, on-time launches.You’ll also optimize existing partner setups, drive internal process improvements to accelerate project delivery, and feed partner insights into tool development. This role is ideal for someone hands-on, organized, and passionate about scalable operations and partner success.
WHAT YOU'LL DO
- Lead partner implementation projects, including onboarding new boutiques and brands to the Farfetch marketplace. Define the optimal integration solutions for key processes such as catalogue management, order fulfillment, and stock synchronization.
- Ensure partners understand and adopt Farfetch’s best practices, providing guidance on critical operational processes and platform standards to ensure a high-quality customer experience.
- Execute partner setup and solution implementation, coordinating with cross-functional teams to ensure timely and successful go-lives that meet all operational and quality standards.
- Optimize the integration and operational performance of existing partners, identifying areas for improvement and reconfiguring solutions to better meet evolving business needs.
- Gather and consolidate partner feedback, identifying recurring challenges and unmet needs, and translating them into structured requirements to inform improvements and future developments of Farfetch tools and systems.
- Develop in-depth knowledge of internal systems and partner operations, using data-driven insights to recommend and implement continuous operational improvements.
- Improve internal team processes, identifying synergies across functions, streamlining workflows, and introducing enhancements to accelerate project delivery and increase overall efficiency.
- Enhance Farfetch’s external partner learning platform to support scalable onboarding, ongoing training, and operational excellence.
WHO YOU ARE
- Strong communication skills, with the ability to clearly and effectively communicate complex ideas verbally and through written presentations;
- Experienced in a B2B environment;
- Knowledge of logistics, cross-country shipments and warehouses processes;
- Able to lead multiple projects simultaneously and take ownership using data to drive decision-making;
- Fluent in Italian (C level);
- Fluent in English (C level);
- Driven for process optimization, organisation and planning;
- Experienced in and knowledgeable of E-commerce and luxury retail is a plus;
- Good Microsoft Excel skills
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
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