Operations Manager

DUTIES AND RESPONSIBILITIES:

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  The Operations Manager is responsible for the daily supervision of their operations team(s).
• The role manages effective internal/external client relationships within a defined area of responsibility to their team(s)..
• This role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.
• He/She is responsible for managing the whole team while working closely with the Global Delivery Lead
• Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility.
• Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility.
• Initiates and promotes continuous improvement programs across sphere of influence.
• Allocates resources and responsibilities across team to deliver business results and develop team members.
• Evaluates and reviews direct reports and provides formal counselling and mentoring to staff.
• Defines and manages group/team structures and resource levels to support business needs.
• Demonstrates thorough understanding of client relationships/business practice
• Understands the relevant aspects of the client products/services supported.
• Concentrates on fostering processing efficiencies while meeting quality standards.
• Fosters strong team environment

KEY QUALIFICATIONS/SKILLS

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  Strong planning skills; able to manage multiple priorities and tasks.
• Results-focused/oriented: pursues opportunities and solutions despite repeated obstacles and adopts ways to do tasks faster or with fewer resources.
• Strong problem-solving and analytical skills: capable of inductive thinking and applies lessons learned in the past to current situations and issues.
• Takes initiative and has strong capability to operate independently
• Experience managing measured productivity of team and productivity driven operations.
• Experience identifying, designing, and implementing programs to maintain high employee morale.
• General knowledge of human resource policies and procedures.

About us:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.