IT Support Specialist (Level 1/2)
Step into a dynamic IT Support Specialist (Level 1/2) role at the Porto office. If you’re fluent in Portuguese, passionate about solving technical challenges, and eager to make a global impact — this is your opportunity. You’ll collaborate closely with the primary technician to support 693 users, ensuring smooth IT operations across hardware, software, and networking. Join a forward-thinking, sport-driven team redefining accessibility in sports through innovation!
Responsibilities
- Support Windows devices, Microsoft 365, and general office IT
- Manage incidents via Jira
- Provide in-person user support
- Escalate complex issues as needed
- Maintain clear documentation
- Collaborate with internal IT Primary technician
Requirements
- At least 3 years of L1/L2 IT support experience
- Experience with Jira
- Strong knowledge of Windows OS, Microsoft 365, basic networking
- Fluent in English, Portuguese is a very appreciated plus
- Strong communication, teamwork, and customer service skills
What we offer
- Competitive salary range
- Medical insurance
- Top equipment kit
- Collaborative and innovative work environment
- Career growth and development opportunities
- A chance to work with a talented and driven team of professional
About the project
As the world’s largest sporting goods retailer, with over 2,000 stores spanning 79 countries, this global powerhouse brings sports to life like never before. With 20 unique brands tailored to specific activities, it controls every step of the journey—from visionary design and cutting-edge research to seamless production and distribution. The result? A treasure trove of affordable, high-quality gear for athletes of all levels. Driven by a mission to make sports accessible to everyone, the company champions innovation, sustainability, and an unwavering focus on customer delight.
Job Type: Full-time
Pay: 2,320.00€ - 3,267.00€ per month
