About Us at GoCardless
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!
The role
The IT Team at GoCardless cares deeply about the experience we provide. From day one, we act with people’s best interest at heart: we enable GoCardless’ employees to focus on what matters most to them by providing them with the best tools to do their best work in autonomy.
As an IT Engineer in our IT team you’ll be focused on supporting our suite of collaboration tools, working with the Service Desk with escalated incidents & problems, maintaining self help documentation for employees and engaging in integration & development projects for new technologies.
The ideal candidate would have a good working knowledge of SaaS enterprise technologies, integrations & APIs as well as a good understanding of workplace infrastructure such as networks. We are looking for someone who is curious, keen to understand how things work under the hood. You will have a passion for using automation, new products and features to help the team fulfil its mission.
Tech stack:
- Mac OS X
- Google Workspace
- Slack and Zoom for communications
- Kandji
- Atlassian Suite
What excites you
Given the versatile nature of the role, we’re looking for someone who learns fast, enjoys collaborating with others, and is a pragmatic decision-maker. You will be someone who:
- Is passionate about the end user experience
- Is passionate about building automation to improve productivity and get IT “out of the way” of the day to day life our teams
- Wants to build their knowledge of AI and how that can help a company improve internal systems and processes
- Enjoys working with the Google Workspace suite and takes a zero trust approach to building and operating corporate tools
What excites us
- Experience and knowledge of macOS, Google Workspace Administration and Google Cloud Identity, including user management, devices and applications
- In-depth knowledge of various IT systems including email, document storage, identity & access management, networking and MDM
- Good working knowledge of unified communication platforms
- Knowledge of best practices around engineering, data security and identity
- Coding/scripting experience in one or more general purpose languages
- Knowledge of the Google Workspace Developer tools including Apps Script and Google Workspace APIs
Base salary range: €28,000 - €43,000
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
The Good Stuff!
- Wellbeing: Dedicated support and medical cover to keep you healthy.
- Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
- Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
- Equity: All permanently employed GeeCees get equity to share in our success.
- Parental leave: Tailored leave to support your life's great adventure.
- Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:
- 45% identify as women
- 23% identify as Black, Asian, Mixed, or Other
- 10% identify as LGBTQIA+
- 9% identify as neurodiverse
- 2% identify as disabled
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability at GoCardless
We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.
Find out more about Life at GoCardless via X, Instagram and LinkedIn.
