Job Description:
Responsibilities - your mission
L1 Ticket Management: Efficiently resolve a target volume of HR Direct support tickets daily (e.g., X tickets per day), covering common HR topics.
SLA Adherence: Ensure all service interactions comply with established Service Level Agreements for response and resolution.
Request Analysis: Perform initial analysis of incoming requests to understand employee needs and determine appropriate resolution paths or escalation points.
Knowledge Base Utilization: Effectively use the existing HR knowledge base and documented procedures to find accurate solutions.
Employee Communication: Communicate clearly, concisely, and empathetically with employees via various channels.
Learning & Development: Actively engage in training and feedback, demonstrating a strong willingness to learn HR policies, systems, and best practices to grow in the role.
Requirements - our ideal candidate will have
Prior experience in a customer service or support role; experience in a Shared Service Centre or Contact Centre is a plus.
Analytical Aptitude: Basic analytical skills with a logical approach to problem-solving.
Language Proficiency: Fluency in English (both written and verbal) is essential. French and/or German as a plus
Communication Skills: Good verbal and written communication skills, with a focus on active listening and empathetic interaction
Motivation & Flexibility: Highly motivated, proactive, and flexible to adapt to new challenges and evolving HR processes.
Learning Orientation: A strong desire to learn new systems (e.g., HRIS like ServiceNow or Workday) and HR specific knowledge quickly.
Results-driven: Thrives on achieving measurable outcomes.
Benefits - what’s in it for you
The chance to work in a multicultural environment.
The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe.
A hybrid working model, allowing you to combine onsite and offsite work.
A modern office, well connected to public transportation.
A motivated and fun crew to grow and build and shape the GBS together.
An intense and exciting onboarding experience.
Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Portugal SAEmployment Type:
Permanent-------
Experience Level:
Entry LevelJob Family:
HR Expertise <JF-HR-CC>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
