Global Solution Architect

Job Description

The Global Solution Architect is a client-facing role, within Operations. They manage a dedicated set of clients (on their own or within a wider client team) and are able to facilitate face-to-face meetings with clients. They work with other Operations and Commercial teams to manage both First-Time Delivery and BAU for their assigned global clients.

Responsibilities

Continuous engagement with Commercial stakeholders and global Clients to manage First-Time Delivery and BAU for their assigned global clients. This includes but is not limited to:

• Have a full understanding of the Global Service product portfolio, including its capabilities and limitations
• Conduct regular meetings with the client (e.g., present solutions and products, review performance metrics)
• Coordinate and ensure support on client queries regarding data quality; is always able to provide information regarding the status.
• Ability to challenge internal feedback, predict client impact, and anticipate client questions/feedback, thus preventing iterations on resolution with the client.
• Convert the clients’ needs into internal work orders for Operations.
• Generate status reports for defined client projects and supervise performance.
• Recommend data improvements.
• Enforce data quality through cooperation with the Commercial and Operations teams.
• Manage client escalations linked to quality and/or timeliness.
• Drive profitability by supporting revenue growth initiatives and/or cost control initiatives.
• Prioritise workload / escalate accordingly to mitigate potential penalty risks.

Experience & Functional Skills:

• University degree in commercial or technical subject
• 4-5 years of cross-functional operational experience
• Exposure to NielsenIQ preferred.
• Experience in an International environment.
• Strong technical understanding of the operations production platforms and capabilities preferred.
• Advanced Business English knowledge, both verbal and written
• Proficiency in Microsoft Office platforms (Excel, PowerPoint, Dynamics)
• Proficiency in NielsenIQ tools preferred
• Analytical skills
• FMCG knowledge

Soft Skills:

• Good relationship management skills to effectively liaise with clients, commercial, and internal operational teams
• Strong communication and presentation skills, both verbal and written
• Ability to build relationships across regions and cultures to establish a network.
• Coordination Skills
• Troubleshooter
• Ability to work under pressure and ask for support when required.
• Team player, capable of working proactively with the minimum of supervision.
• Confident and enthusiastic person who is able to manage a varied and unpredictable workload.
• Experienced decision maker who is able to drive projects forward.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion