Por que trabalhar para a Accor?
Somos muito mais do que um líder mundial. Sejam bem-vindos como você é e você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade.
Apoiamos você a crescer e aprender todos os dias, garantindo que o trabalho traga um propósito à sua vida, para que, durante sua jornada conosco, você possa continuar a explorar as possibilidades ilimitadas da Accor.
Ao ingressar na Accor, cada capítulo de sua história é sua para escrever e juntos podemos imaginar a hospitalidade de amanhã. Descubra a vida que espera por você na Accor, visite https://careers.accor.com/
Faça o que você ama, cuide do mundo, ouse desafiar o status quo! #BELIMITLESS
Job Description
We just got the perfect opportunity for you!
We are seeking a dynamic and experienced Front Office Manager to join our team at Novotel Lisboa.
Reporting to the Rooms Division Manager, as the face of our hotel, you will lead and inspire our front office team to deliver exceptional guest experiences while ensuring smooth daily operations.
What are your main tasks?
- Oversee and manage all front office operations, including reception and reservations
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Lead, train, and mentor front office staff to maintain high service standards
- Manage room inventory and coordinate with housekeeping to ensure timely room readiness
- Handle VIP guests, ensuring personalized service and addressing any concerns promptly
- Collaborate with other departments to ensure seamless guest experiences
- Manage budgets, financial reporting, and key performance indicators for the front office
- Ensure compliance with hotel policies, procedures, and local regulations
- Handle guest complaints and resolve issues effectively and professionally
- Participate in daily operations meetings and coordinate with support departments
- Implement and maintain standard operating procedures for the front office
- Champion ALL program and inspire the team on a daily basis
Qualifications
Who are you?
- 1-2 years of experience in a similar role or 2-3 years as Front Office Assistant Manager within international chains
- Strong knowledge of PMS, preferably FOLS and/or Opera
- Excellent leadership skills with the ability to mentor and inspire team members
- Outstanding communication and interpersonal skills, with a focus on customer service
- Demonstrated ability to multitask and make decisive decisions in a fast-paced environment
- Bachelor's degree in Hospitality Management or related field (preferred)
- Fluency in English and Portuguese are mandatory; additional languages are a plus
- Strong analytical and problem-solving skills
- Ability to think strategically and adapt to changing industry trends
- Knowledge of local hospitality regulations and standards in Portugal
- Flexibility to work varying shifts, including weekends and holidays
Additional Information
- Competitive base salary
- Transport allowance
- Health insurance after probation period competion
- Appropriate training in accordance with Accor Academie and ongoing monitoring
- Possibility of career progression
- Personal and professional development
- Parking inside the hotel
- ALL Heartist benefits with employee card and access to all hotels with discounts and various products from group partners.
