Project details:
- Start date: 18.09
- Work in the office in Porto (Porto Office Park)
- Online recruitment & hiring process
- We’re looking for French Speakers enjoy technology, know social media, and are curious about new apps and gadgets.
You’ll be providing support for a global tech leader behind one of the world’s top AI-powered short video platforms and content services.
If you use video platforms, feel comfortable with digital tools, and maybe have some experience in customer support — this could be the perfect role for you!
Your responsabilities:
- Answer customer questions via email and chat about their tech product orders
- Give clear info about gadgets — how they work, what they do, and what they’re compatible with
- Follow step-by-step guides to solve issues like device errors, connection problems, or setup help — or pass them on if needed
- Help with questions about delivery, order updates, returns, or exchanges
- Stay on track with response time and quality goals
- Join regular training and feedback sessions to keep improving
Our expectations:
- Your French skills, both written and spoken, are strong – minimum level C2
- English at minimum B2 level
- You are a local candidate or ready to relocate to Porto
- You’re looking for an exciting role in digital video and advertising, supporting a leading global short-video platform.
- Great at solving problems and handling more complex customer issues.
Main duties:
- Start date: 18.09
- Full-time employment contract (according to Portuguese law)
- Private health insurance from day 1
- Working schedule:
-Current shifts: Monday to Sunday, 08:00–17:00 or 09:00–18:00 (5 days/week with 2 rotating days off).
-An evening shift (13:00–22:00) may be added later.
- Online recruitment & hiring process
Competetive salary and remuneration system:
- Base salary: 1000€ gross / month- base salary
- 2 extra salaries per year
- Meal allowance: €7.23 net/day (approx. €145/month) via meal card
- Transport allowance: €20/month
Apply today and Change your career with GentleWay!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
*By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer.
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Type d'emploi : Temps plein
Rémunération : à partir de 1 000,00€ par mois
Question(s) de présélection:
- Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
- Your current location:
- When is the closest possible date to start for you?
- Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
- This offer is related to our client Concentrix (formerly Webhelp) Portugal. Are you okay with continuing with your application?
- Is French your native language?
- Do you speak communicative English (min B2)?
- Are you ready to work in our Office in Porto Office Park?
Langue:
- français min C2 (Requis)
- anglais min C1 (Requis)
Date de début prévue : 18/09/2025