Where your expertise is needed
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
What we’re looking for
The Contact Center department consists of more than 700 people working from Moldova, Ukraine, Germany and Portugal. We find a common language with clients from 27 countries of the world. To help you adapt faster, an internship is provided!
We are looking for English-speaking Representatives who will start as soon as possible in Portugal remote.
We are looking for English-speaking Representatives who will start as soon as possible in Portugal remote.
What’s a normal working day like? You will:
- Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
- Guide our customers to make the right order decisions and clarify status on orders
- NOT do outbound. We only work with inbound services.
- We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.
Who are you?
- Native level written and verbal communication skills in English and Portuguese or Spanish
- You enjoy being a skilful communicator with people and teams - both spoken and written
- You are a trusted team player and want customers to be satisfied.
- Someone with experience in customer service and/or sales is a plus.
- You live in Portugal, Poland or Czech Republic and look to stay long-term.
Perks at work
- Annual vacation of 25 working days and 1 additional day off on your birthday
- Meals Allowance
- Healthcare Insurance
- Mental Wellbeing Program- providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
- AUTODOC Corporate Discount
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
- Referral Program with attractive incentives
- Fast growing international company with stable employment
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Job Info
Location Lisbon
Contract Full time
Job category Customer Care Group
Experience level Support
Department Customer Care
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