Data Center Customer Operations Technician (Intermediate level) - Lisbon

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

ob Summary

The Customer Operations Data Center Technician handles work order requests, maintains detailed documentation, and supports higher-level orders. Responsibilities include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting. The role also involves supporting operations and security teams, ensuring customer satisfaction, managing deployment expectations, providing on-site support, and assisting with projects under supervision.

Responsibilities

Queue Management / Reporting

• Promptly review and respond to work order requests

• Collaborate on higher-level orders as needed

• Maintain comprehensive documentation in the ticketing system

Installations

• Rack and stack semi-routine customer equipment

• Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks

Cross-Connect

• Assist with standard cross-connect work orders, including installation, terminations, and modifications

Testing / Troubleshooting

• Support basic testing and installations

• Assist with Layer 1 cross-connect certification testing

• Perform semi-routine testing as advised

Stakeholder Partnership

• Support operations and security teams as needed

Customer Management

• Ensure customer satisfaction by adhering to order execution requirements

• Provide exceptional customer service

• Aid in managing time expectations for new deployments

• Offer on-site support through access and escorting services

Qualifications

• Language Skills: Proficiency in Portuguese and English

• Educational Background: Completed training in IT or Telecommunications Engineering

• Experience: Work experience in the IT field

• Customer Service: High customer and service orientation

• Work Ethic: Independent and meticulous work approach

• Technical Skills: Very good computer skills

What We Offer

• Comprehensive and market-competitive remuneration package

• Permanent Health Insurance (PHI)

• You are entitled to 23 days holiday per annum in addition to any statutory holidays

• Restaurant Tickets and partly subsidised meals

• Employee Stock Purchase Plan (‘ESPP’)

• Excellent growth and advancement opportunities

• Internal training/development hub with continuous formative plans available to all

• An inclusive, balanced and friendly culture with our embedded ethos in which to strive on

• Employee Assistance Programme (EAP)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.