RECRUITMENT PROCESS
3. Possible meet & greet session with the team or a coworker
JOINING THE OVHCLOUD JOURNEY
OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself!
SUSTAINABLE DEVELOPMENT AT OVHCLOUD, A DEEP COMMITMENT
Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign
Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.
- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers
- Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
- Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
- Keeping customers updated about the status of their opened requests and the resolution for the same
- Offering after-sale support - order tracking and payment follow up when needed
- Participating in different missions with the team, helping support customer loyalty programs
- Understanding and being a part of the promotion of the OVHCloud brand to current and future customers
- Promote a strong, trustworthy image of OVHCloud's customer support experience
- This position will require shift work on weekends and/or nights
- A hybrid option will be available for shifts (to be discussed)
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs
- Proficiency in Portuguese and English are essential. Ability to communicate at an advanced level in a third idiom is required (French, Spanish, Italian or German).
- Great communication skills
- Time management and prioritization are your forte
- Customer centred
- You like to help and having a positive impact on people you offer support to
- Having the opportunity to work in an international environment is important to you
