About The Role
We are looking for a tech-savvy Customer Support Advisor with fluent Spanish who is passionate about delivering outstanding Customer service via phone and email while driving improvements to the Customer experience.
If you enjoy problem-solving and helping Customers thrive, we would love to hear from you!
This is a work-from home position based in Portugal.
Salary and Benefits:
The annual gross salary for this role is 15,250 euros (inclusive of holiday allowances). You will receive a monthly €20 internet allowance. The meal allowance is €7.63 per day.
Our benefits include Health Insurance, Flexible Benefits and Home office set up allowance.
Start date:
July 7th, 2025
Our Partner:
Momence is an online events platform for businesses that create event pages, sell tickets, make video courses, and much more.
Momence aims to help their Clients save time and grow revenue by creating bespoke Customer experiences & automating backend admin such as taking bookings & closing new leads.
The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels. If you're passionate about technology and enjoy helping people, we'd love to hear from you!
WHAT YOU'LL BE DOING
Customer Support Excellence:
- Provide prompt, friendly, and accurate support to Customers via phone and occasionally email in English and Spanish.
- Offer clear, step-by-step guidance to resolve questions and ensure a smooth customer experience.
Customer Interaction:
- Respond to inquiries with empathy, professionalism, and an understanding of customer needs.
- Proactively engage with customers to exceed their expectations, offering solutions that leave a lasting positive impression.
Proactive Problem Solving:
- Stay ahead of potential issues by identifying and addressing problems before they escalate.
- Collaborate with internal teams to share insights, identify recurring challenges, and contribute to improvements in processes and products.
Product Expertise:
- Maintain in-depth knowledge of Customers platform to assist customers effectively and confidently.
- Contribute to building and updating internal resources and customer-facing knowledge base articles to empower others.
Empathy and Clear Communication:
- Demonstrate active listening, ensuring customers feel understood and valued.
- Simplify complex technical information into easy-to-understand instructions.
Continuous Learning & Quality Assurance:
- Uphold commitment to delivering high-quality support by adhering to best practices and quality standards.
- Participate in ongoing training and stay up to date with our evolving platform and industry trends.
OUR RECRUITMENT PROCESS
Our recruitment process is 3 stages.
- 30 min Teams interview with the Recruitment Team
- Language test if applicable to the role
- 45 min Teams interview with the Hiring Team
Your profile
- Experience: 2-3 years in customer support, with a focus on phone interactions. Experience is essential. Previous experience with US, UK, Australian, or New Zealand customers is a plus.
- Language Skills: Fluent Spanish and English language skills are required
- Tech-Savvy: Comfortable with technology and able to troubleshoot tier 1 technical issues.
- Communication Skills: Exceptional English communication skills (both written and verbal), with the ability to articulate solutions clearly and effectively.
- Customer Focus: A passion for delivering outstanding customer service and a commitment to resolving issues with empathy and professionalism.
- Adaptability: Comfortable working in a fast-paced environment and embracing change.
- Team-Oriented: Ability to work both independently and collaboratively, contributing to a supportive and proactive team environment.
- Growth Mindset: A curiosity and eagerness to learn, adapt, and contribute to continuous improvement.
- Thrives at Fast Pace: Prioritization skills, resilience to pressure, and the ability to maintain focus amid constant change.
Why us?
- Fully Remote work based in Portugal
- A competitive salary
- Health Insurance and Flexible Benefits
- Internet and Meal Allowance
- Equipment provided
- Home office allowance
- Online Gym and Wellbeing Studio.
- The opportunity for professional growth.
- Fun company events and team outings.
- Autonomy and Responsibility
About us
Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies.
Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.
Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.
Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.
We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow
