Customer Service Representative - Italian (M/F)
Location: Portugal, Porto
Job category: Customer Service Representative (CSR)
Language: English, Italian
We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an Italian-speaking Customer Service Representative for international airlines. And we want you to join us!
Living abroad and considering relocating? This position based in Porto, Portugal is your chance! Porto offers a fantastic blend of history, culture, and a relaxed lifestyle, with all the amenities you'd want. Think stunning riverfronts, amazing food, and a thriving tech scene – all with big-city perks and significantly lower living costs. In fact, Porto is estimated to be around 19% cheaper than Rome! It's the perfect spot to balance career growth with personal well-being. Even better? We offer comprehensive support to ease your relocation and make your move as smooth as possible.
What’s in it for you?
- International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
- Continuous development through our internal learning platforms and external training;
- Modern and comfortable office and relaxing spaces to take a break;
- Permanent full-time contract with attractive salary and bonus system;
- Paid training that will introduce you to the specifics of the job;
- Endless growth opportunities: 50% of our seniors started their careers as customer service specialists. Any offer that can be filled internally will first be shared through our internal channels;
- Employee Referral Program: Receive an additional bonus for every successful referral;
- Additional benefits such as discounts at various retail store chains.
We understand that relocating for a new job can be a big step. To help with the transition, we offer a relocation package that includes:
- Reimbursement of transportation costs to Porto;
- Refund of 1 month's public transport fee (if applicable);
- Accommodation for the first 30 days;
- Relocation orientation to help you settle in and become familiar with your new city;
- Assistance with legal processes (if applicable).
Join us as an Italian-speaking Customer Service Specialist!
In this role, you will act as a bridge between passengers and travel solutions. Your objective will be to manage and strengthen customer relationships, providing them with excellent service and helping them, answering their inquiries. Your mission will include:
- Provide customer support via multiple channels (call, chat, email);
- Provide support to our client customers, offering solutions and responding to all inquiries in a timely manner;
- It is a super opportunity for those who love helping others and deeply cares about providing excellent customer service.
What are we looking for:
- Native or fluent in Italian (C1 or plus);
- Advanced spoken and written English skills (C1 or plus);
- Availability to work 5 days per week (Saturdays and Sundays included);
- Availability to work in shifts 8 hours a day, from 8:00 AM to 9:00 PM;
- Good computer skills;
- Ability to generate empathy in written form;
- Analytical mindset to diagnose & troubleshoot issues;
- Active listener and strong interpersonal skills to build rapport with customers;
- Ability to manage time and meet goals.
What is life like at Transcom?
Transcom is a global customer experience specialist, offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of gender.
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
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