Costumer Service Representative German-Speaker ( Backoffice)

We are looking for a professional and organized individual to join our BackOffice Aftersales team. This role will be responsible for ensuring proper contract management, customer support, and assistance to the sales teams, delivering an excellent customer experience.

Your responsibilities:

· Validation of post-sale customer data, ensuring legal and contractual compliance.

· Management of equipment delivery, resolving issues such as incorrect addresses or lost items.

· Handling returns and cancellations, including contract reformulation or termination

· Contract management and corrections, with a focus on customer retention.

· Administrative support to sales channels (inbound and outbound), including proposal and data corrections.

· Contract migrations between Business and Private segments.

What we’re looking for:

• Fluency in German (minimum C2 level – required).
• Strong English (minimum B2 level – required).
• Strong problem-solving skills and an interest in configuring technical systems and devices.
• Willingness to work flexible hours (Monday to Friday 8:00h and 17:00h – One Saturday per month must be expected).
• Reliability, punctuality, and a strong customer service mindset.
• Availability to commute regularly or willingness to relocate to the Lisbon area.

What we offer:

• Comprehensive paid training from day one.
• Performance-based bonuses, both monthly and quarterly.
• Attractive benefits: health insurance, transportation allowance, meal card/ticket, and more.
• A modern and comfortable work environment.
• Job stability and long-term career growth opportunities.
• Hybrid work model.

Language required:

• German (minimum C2 level – required )

Job Type: Full-time

Ability to commute/relocate:

• Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have all documentation required to work in Portugal ?

Experience:

• Backoffice: 2 years (Preferred)

Language:

• French (Required)

Location:

• Lisboa, Distrito de Lisboa (Required)

Expected Start Date: 15/09/2025