Job Title: Billing Support Analyst
Location: Lisbon
Contract: Permanent (Hybrid)
About Us
Cyncly’s end-to-end software solutions connect designers, retailers and manufacturers through intuitive software, integrated management tools and the world's largest catalogue content hub.
We transform how spaces are inspired, designed, sold, managed, and made.
Everyone in the value chain can simplify communication, reduce errors, grow sales, increase efficiency, and drive innovation – at every step of the way.
Working together, we enable everyone to make what they do amazing.
At Cyncly we bring spaces to life and life to spaces.
We are a global software powerhouse with more than 2,300 employees distributed in 23 countries and 70,000+ customers across 100+ countries.
Cyncly is at an exciting phase of strong growth as we continue to expand organically and through complimentary acquisitions, backed by leading growth private equity investors specialized in technology.
About the Role
You will be part of our front-line response team for all customer queries coming into the business
Main Responsibilities
• Be the single point of contact for the customer
• Manage ticketing system and queries within SLA timelines
• Identify and resolve billing issues.
• Maintain customer master data
• Liaise daily with internal teams including sales and customer success to ensure accurate billing.
Required Qualifications and Experience
• Experience working in a processing/admin role/billing role
• Experience of working with a service desk ticketing system
• Knowledge of Salesforce and NetSuite is desirable
• Experience working with multiple currencies.
• Ability to support high volumes Required skills and competencies
• Fluent in English, German desirable
• Ability to time manage and prioritize.
• Use of Microsoft Office including Excel, Teams and PowerPoint.
• Excellent written/communication skills.
Working for us
At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.
You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.
That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.
Come join us!
