Project details:
- Start date: 18.09!
- Work in the office in Porto (Porto Office Park)
- Online recruitment & hiring process
- We’re looking for Spanish Speakers enjoy technology, know social media, and are curious about new apps and gadgets.
You’ll be providing support for a global tech leader behind one of the world’s top AI-powered short video platforms and content services.
If you use video platforms, feel comfortable with digital tools, and maybe have some experience in customer support — this could be the perfect role for you!
Your responsabilities:
- Answer customer questions via email and chat about their tech product orders
- Give clear info about gadgets — how they work, what they do, and what they’re compatible with
- Follow step-by-step guides to solve issues like device errors, connection problems, or setup help — or pass them on if needed
- Help with questions about delivery, order updates, returns, or exchanges
- Stay on track with response time and quality goals
- Join regular training and feedback sessions to keep improving
Our expectations:
- Your Spanish skills, both written and spoken, are strong – minimum level C2
- English at minimum B2 level
- You already live in Porto
- Great at solving problems and handling more complex customer issues
- You’re looking for an exciting role in digital video and advertising, supporting a leading global short-video platform.
Main duties:
- Start date: 18.09
- Full-time employment contract (according to Portuguese law)
- Private health insurance from day 1
- Working schedule:
-Current shifts: Monday to Sunday, 08:00–17:00 or 09:00–18:00 (5 days/week with 2 rotating days off).
-An evening shift (13:00–22:00) may be added later.
- Online recruitment & hiring process
Competetive salary and remuneration system:
- Base salary: 900€ gross / month- base salary
- 2 extra salaries per year
- Meal allowance: €7.23 net/day (approx. €145/month) via meal card
- Transport allowance: €20/month
Apply today and Change your career with GentleWay!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
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Tipo de puesto: Tiempo completo
Sueldo: A partir de 900,00€ al mes
Pregunta(s) de postulación:
- When is the closest possible date to start for you?
- Your current location (city):
- Your email and phone number are mandatory to proceed your application in this recruitment, please leave them here:
- Have you ever worked at Concentrix/Webhelp in Portugal or were you in the recruitment process with them before? If so, please leave a comment here:
- This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?
- Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Is you English (spoken and written) at good, working proficiency level (min. B2)?
- Is you Spanish (spoken and written) at excellent, working proficiency level (min. C2)?
- Are you ready to work in our Office in Porto Office Park?
Escolaridad:
- High school or equivalent (Obligatorio)
Idioma:
- español min C2 (Obligatorio)
- ingles min B2 (Obligatorio)
Fecha de inicio prevista: 18/09/2025