Project details:
- Start date: 18.09
- Work in the office in Porto (Porto Office Park)
- Online recruitment & hiring process
- We’re looking for German Speakers enjoy technology, know social media, and are curious about new apps and gadgets.
You’ll be providing support for a global tech leader behind one of the world’s top AI-powered short video platforms and content services.
If you use video platforms, feel comfortable with digital tools, and maybe have some experience in customer support — this could be the perfect role for you!
Your responsabilities:
- Answer customer questions via email and chat about their tech product orders
- Give clear info about gadgets — how they work, what they do, and what they’re compatible with
- Follow step-by-step guides to solve issues like device errors, connection problems, or setup help — or pass them on if needed
- Help with questions about delivery, order updates, returns, or exchanges
- Stay on track with response time and quality goals
- Join regular training and feedback sessions to keep improving
Our expectations:
- Your German skills, both written and spoken, are strong – minimum level C2
- English at minimum B2 level
- You are a local candidate or ready to relocate to Porto
- You’re looking for an exciting role in digital video and advertising, supporting a leading global short-video platform.
- Great at solving problems and handling more complex customer issues.
Main duties:
- Start date: 18.09
- Full-time employment contract (according to Portuguese law)
- Private health insurance from day 1
- Working schedule:
-Current shifts: Monday to Sunday, 08:00–17:00 or 09:00–18:00 (5 days/week with 2 rotating days off).
-An evening shift (13:00–22:00) may be added later.
- Online recruitment & hiring process
Competetive salary and remuneration system:
- Base salary: 1100€ gross / month- base salary
- 2 extra salaries per year
- Meal allowance: €7.23 net/day (approx. €145/month) via meal card
- Transport allowance: €20/month
Apply today and Change your career with GentleWay!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
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Art der Stelle: Vollzeit
Gehalt: ab 1.100,00€ pro Monat
Bewerbungsfrage(n):
- Your e-mail address and telephone number are mandatory for processing your application. Please enter them here:
- Dieses Angebot gilt für unseren Kunden Concentrix (ehemals Webhelp). Sind Sie damit einverstanden, mit Ihrer Bewerbung fortzufahren?
- Wann ist für Sie der nächstmögliche Starttermin?
- Haben Sie schon einmal bei Concentrix/Webhelp gearbeitet oder waren Sie im Einstellungsprozess? Wenn ja, hinterlassen Sie bitte hier einen Kommentar:
- Dürfen Sie legal in Portugal arbeiten? Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
- Sind Ihre Deutschkenntnisse auf berufsqualifizierendem Niveau (C2-Muttersprache)? Bitte bestätigen Sie dies hier:
- Do you speak communicative English (min B2)?
- Are you ready to work in our Office in Porto Office Park?
Ausbildung:
- High school or equivalent (Erforderlich)
Sprache:
- Deutsch min C2 (Erforderlich)
- Englisch min B2 (Erforderlich)
Voraussichtliches Einstiegsdatum: 04.09.2025