Service Management Technology Analyst - LISBON

The Position:

The Service Management Technology Analyst is responsible for supporting the planning, coordination, and execution of IT change management activities. This role involves working closely with various teams to ensure that changes to IT systems and processes are implemented. The Service Management Technology Analyst will assist in developing change management strategies, conducting impact assessments, and ensuring that all changes are documented and communicated effectively.

Responsibilities:

• Assist in the development and implementation of IT change management strategies and plans.
• Coordinate and support IT change management activities, ensuring changes are executed smoothly and efficiently.
• Conduct impact assessments to identify potential risks and effects of IT changes on business operations.
• Collaborate with IT and business teams to ensure that changes are aligned with organizational goals and objectives.
• Document and maintain records of all IT changes, including approvals, implementation details, and outcomes.
• Communicate changes effectively to stakeholders, providing updates and addressing any concerns.
• Monitor and evaluate the effectiveness of change management processes, identifying areas for improvement.
• Support the creation and delivery of training materials and sessions to ensure that employees are informed and prepared for IT changes.
• Assist in the development of metrics and reports to track the progress and success of change management initiatives.
• With Change Lead, train and enforce Change process with user community

Required Education, Experience, and Skills

Key Competencies:

• Understanding of IT systems and processes.
• Ability to manage multiple tasks and priorities effectively.
• Strong attention to detail and accuracy.
• Ability to adapt to changing priorities and work in a dynamic environment.
• A customer-focused mindset with a commitment to delivering high-quality results.

Qualifications:

• Bachelor's degree with at least 2 years of Technology, Business Administration, or a related field.
• Experience in IT Change Management, ITIL Service Management or a related role preferred.
• Knowledge of change management principles, methodologies, and tools.
• ITIL Training and Certification a plus
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Analytical and problem-solving abilities.
• Proficiency in using change management software and tools.

Secondary Language(s) Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

US and PR Residents Only

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

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OFCCP Pay Transparency Rule

Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.

Search Firm Representatives Please Read Carefully
Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Applicable to United States Positions Only: Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job. Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience. The applicable salary range for this position in the U.S. is stated below. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Annualized Salary Range (US)

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.

10%

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R533641