Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?
As a Senior Technical Writer on the Essence Technical Writing team, you will lead the creation and delivery of high-quality documentation across the product lifecycle. You’ll collaborate with cross-functional teams to produce user-centric content, including release notes, updated guides, and multimedia assets. You’ll also manage the publishing of documentation on the internal portal and drive continuous improvement through innovative tools and user feedback.

Responsibilities & Deliverables:

• Lead documentation planning, development, and publishing for product releases
• Create and maintain user guides, installation manuals, release notes, and other technical content
• Publish and manage documentation on the internal document portal
• Collaborate with product managers, analysts, engineers, and QA to gather insights and ensure accuracy
• Review and modernize legacy documentation to align with current standards
• Apply GenAI tools and techniques to enhance content quality and efficiency
• Analyze user feedback to improve documentation usability and relevance
• Mentor junior writers and contribute to team-wide documentation standards
• Develop supplementary content such as presentations, videos, and interactive media
Manage multiple projects independently in a fast-paced environment

Required Experience:

• 7–8 years of experience in technical writing, with a strong portfolio of customer-facing software documentation
• Bachelor’s degree in Computer Science, Computer Applications, English, Publishing, or Content Management
• Proficiency in MadCap Flare , Microsoft Office (Word, PowerPoint), and Adobe Acrobat (PDF)
• Experience in financial services or other complex domains preferred
• Strong communication, analytical, and project management skills
• Familiarity with tools like Jira, Confluence, and Microsoft Manual of Style

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· ESG: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!