Salesforce Business Analyst
MAIN PURPOSE
Richemont is expanding their presence in Lisbon by opening a Technology Competence Center to serve all the Maisons worldwide. We are looking for a talented Salesforce Business Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons.
The Salesforce Business Analyst will be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic team where you will play a pivotal role in a major, multi-Maisons, worldwide Salesforce initiative for some of the most prestigious Maisons. You will work in a global environment with highly distributed teams in different countries and time zones.
As a Salesforce Business Analyst, you will play a crucial role in analysing business processes, gathering requirements, with the purpose of designing customer 360 solutions that leverage Salesforce Service Cloud and Data Cloud platforms to meet the unique needs of our luxury Maisons.
Your expertise in Salesforce configuration, data analysis, and process optimization will be essential in driving successful implementations and enhancements.
RESPONSIBILITIES
- Collaborate with stakeholders from various departments to understand business objectives, processes, and requirements specific to our Maisons;
- Conduct detailed analysis of existing business processes and identify opportunities for improvement and optimization;
- Gather and document functional requirements, translating business needs into clear and concise specifications;
- Work closely with cross-functional teams, including sales, marketing, customer service, and Product teams, to design Salesforce solutions that align with business requirements;
- Grooming user stories and write acceptance criteria in collaboration with developers, product owners and business stakeholders while participating in and facilitating relevant Agile ceremonies and rituals;
- Develop a customer-oriented mindset and a culture of collaboration, trust and transparency and foster a culture of continuous service improvement;
- Collaborate with developers and technical teams to ensure successful implementation of Salesforce enhancements and integrations;
- Stay updated with the latest Salesforce features and functionality, identifying opportunities for innovation and improvement within the luxury industry context.
MANDATORY QUALIFICATIONS:
- Bachelor's degree in Business Administration, Information Technology, or a related field;
- Proven experience as a Business Analyst;
- Salesforce Administrator certification is a must;
- Solid understanding of Salesforce platform capabilities;
- Excellent proficiency in English. Fluency in additional languages is appreciated;
- Excellent analytical and problem-solving skills, with the ability to translate business needs into practical Salesforce solutions;
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
NICE TO HAVE QUALIFICATIONS:
- Knowledge of the luxury industry, including its business processes, trends, and customer expectations;
- Experience with Jira and Confluence;
- Experience in Agile delivery;
- Data Cloud experience.